Privacy Policy — E&B Industrial Electrical

This policy explains what personal information E&B Industrial Electrical collects, how we use it and how you can contact us about it. Replace the bracketed details below with the business's registered details before publishing.

1. Who we are

This website is operated by E&B Industrial Electrical Pty Ltd (ABN 86 701 876 119) ("E&B", "we", "us"), an electrical contractor based in Perth, Western Australia. You can contact us about privacy at admin@eandbelectrical.com.au or on 0400 272 160.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), whether or not we are legally required to.

2. What we collect

Enquiries. When you use the contact form, call or email us, we collect the details you give us: usually your name, company or site, email address, phone number and what the job involves.
Doing business. If we quote for or carry out work, we collect the information needed to do that: site contacts, purchase orders, invoicing details, site induction and access requirements, and records of the work performed.
Website use. Our hosting provider records basic technical information such as IP address, browser type, pages visited and time of visit for security and performance. This website does not currently use advertising or analytics cookies.

We do not ask for sensitive information (such as health or background details) unless it is required for site access or safety compliance, and then only for that purpose.

3. How we use it

To respond to your enquiry and discuss the work you need.
To prepare quotes, plan and deliver electrical work, and meet site safety, induction and compliance requirements.
To invoice, keep business and tax records, and meet our legal obligations, including electrical licensing and safety record-keeping.
To keep in touch about work we are doing or have done for you. We do not send marketing emails unless you ask us to.

4. Who we share it with

We do not sell personal information. We only share it where needed to run the business:

Service providers that host this website, deliver our email and (if enabled) process the contact form.
Our accountant, insurer, or legal advisers where relevant to a job or a claim.
Site owners, principal contractors or regulators where required for site access, safety or compliance.
Where the law requires us to.

5. Overseas storage

This website and our email are hosted by providers that may store data on servers outside Australia (including the United States). We choose reputable providers with appropriate security, but their handling is governed by their own policies.

6. How we keep it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including password-protected accounts, limiting who can access business records and keeping records only as long as we need them. No online service is completely secure, so please do not send us anything you consider highly confidential through the website form.

7. Access and correction

You can ask us what personal information we hold about you and ask us to correct it. Email admin@eandbelectrical.com.au and we will respond within a reasonable time.

8. Complaints

If you have a concern about how we have handled your information, contact us first and we will do our best to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

10. Contact

E&B Industrial Electrical Pty Ltd
Guildford WA 6055
admin@eandbelectrical.com.au · 0400 272 160